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You will receive your merchandise in 2-10 business days from the time you place your order, depending on many factors. We take anywhere from 1-5 days to process/fulfill orders, depending on the items ordered, and then transit times vary from 1-5 days depending on your shipping location. Campus Den can't 100% guarantee the availability of products as errors do occur. We will notify you of delayed or back ordered items via email within two business days of order placement. Please see below for a map with shipping times for UPS Ground, and explanations of different aspects of our shipping policy.
TYPES OF SHIPPING
Ground ShippingWe use UPS, and Ground refers to their standard level of service. The map below details time in transit for packages going from our location in Michigan to your shipping address. Please note these times don't include our processing/fulfillment time (1-5 Days).
USPS PriorityThis method adds 1-5 days to the times listed in the map above. We offer these options to allow for a cheaper but slower shipping option. USPS picks up your package from our facility and delivers it to your shipping address.
Expedited ShippingIf you need overnight or 2-day shipping, we ask that you place your order over the phone as this allows us to check inventory levels and pricing to ensure that your items arrive on time. You can call us at 888-484-9990, Mon - Fri 8:00 AM to 3:00 PM.
SHIPPING CHARGESShipping charges reflect calculated rates directly from UPS from our shipping facility to your shipping address.
RETURN SHIPPINGCustomers are responsible for shipping returns to Campus Den. The only exception is if the fault with the order is ours (e.g., damaged item, wrong item/size sent). If you aren't sure if your return will qualify for free return service, please contact us at (888) 484-9990, MON. - FRI. between the hours of 8:00 AM and 3:00 PM Eastern Standard Time.
For more information on our Return and Exchange process, please visit our refund policy.