FAQ

Home | FAQ

ORDER STATUS

We strive to ship all orders within 1-2 business days. However, sometimes things happen, and it takes us an extra day or two. You will receive your merchandise 2-10 business days after ordering depending on many factors, including but not limited to stock quantity, shipping address, and shipping method selected. Please be aware that holiday time and other major events may delay order processing.

Please log in to your account to check your order tracking or contact us to get an update.

Once an order has been placed the quantities are not editable by the customer, but our staff can make edits to the order. If you need to add/remove items from your order or change other data, such as the email or shipping address, please contact us.

Please contact us to discuss the nature of the issue. We will gladly get to the bottom of the issue and fix the problem.

Please contact us to discuss what item is missing. We will gladly get you the missing item.

We likely will not have an exact date, but most back ordered items ship within 15 business days.

MY ACCOUNT

Click ‘Account’ and then click ‘Create Account’. Follow the prompts from there.

You can add a new address to the website. All other changes need to be completed by contacting us.

Click ‘Account’ and then click ‘Forgot your password?’. Follow the prompts from there.

Click here to view our refund policy and to return a product.

PRICING & BILLING

We accept the four major credit cards (Visa, MasterCard, Discover, and American Express), as well as Google Pay.

Orders with shipping addresses in Michigan pay a 6% sales tax on products and the cost of shipping. All other shipping locations do not pay sales tax currently.

Please contact us to discuss the nature of the issue. We will gladly fix any charges that are found to be incorrect.

Log in to your account to see your previous orders or contact us to get a copy emailed to you.

Please allow 72 hours after we process a refund for the credit to appear on your account.

Your card will be authorized immediately resulting in a pending charge. The charge will finalize the day we ship your order.

USING THE SITE

You can use the search icon (magnifying glass) to search the site for items you are looking for, or you can navigate through our categories.

Coupons are input during checkout. Please click here for help with discount codes.

Buy a digital gift card here. Redeem your gift card during checkout.

ADDITIONAL SUPPORT

Please use our contact us page to email us or get our phone number.

Yes, CampusDen.com is secure. Look for the padlock symbol in the address bar next to our web address to verify.